Refund policy

Returns & Refunds Policy

At “Omni Goods”, we want you to love what you buy. However, since we work with international logistics partners to bring you the best value, our return process is specific to ensure efficiency.

1. Damaged or Defective Items

If your item arrives damaged, defective, or is significantly different from what you ordered, we’ve got you covered.

Timeframe: Please notify us within “5 days”of receiving your order.

Evidence: To process a replacement or refund, we require high-quality photos or a short video showing the defect or the shipping label on the package.

Resolution: Once verified, we will issue a full refund or send a replacement at no additional cost to you.

2. Change of Mind

Because our products are shipped directly from our fulfillment centres to keep costs low, we generally do not accept returns for "change of mind" or "buyer’s remorse." We encourage you to review product descriptions and sizing charts carefully before purchasing.

3. Lost or Undelivered Packages

If your tracking information shows that the package was delivered but you haven't received it, please contact your local postal service first. If a package is deemed lost in transit (no tracking updates for over 30 days), we will provide a full refund or a reshipment.

4. Incorrect Address

Please double-check your shipping address at checkout. We cannot offer refunds or replacements if an order is delivered to the wrong address provided by the customer or if it is returned to the sender due to an insufficient address.

5. How to Start a Claim

To begin a return or refund request, please email us at **[Insert Support Email]** with your order number and the necessary photo/video evidence.

Note: Please do not send your purchase back to the manufacturer or the address on the shipping label without contacting us first, as this may void your eligibility for a refund.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

"Returns must be authorised via email prior to prior to shipping"

To start a return, please contact us at giggleberrykids1@gmail.com. If your return is accepted, We will provide you with the appropriate return shipping instructions based on your location. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at giggleberrykids1@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at giggleberrykids1@gmail.com.